DocPP TeleCare is owned and operated by HealthCare.LK (Pvt) Ltd.

DocPP TeleCare Pharmacy Privacy Policy

This policy explains how HealthCare.LK (Pvt) Ltd, through DocPP TeleCare, handles information supplied by a retail pharmacy when it applies for and participates in the pharmacy directory and prescription-referral service.

Information we collect

We may collect the pharmacy and owner names, business contact details, address, service areas, map coordinates, opening hours, delivery and courier preferences, licence details and evidence, pharmacist-in-charge details, application correspondence, review decisions, and technical records needed for security and audit purposes.

Why we use the information

We use this information to verify the pharmacy and responsible pharmacist, review the application, communicate with the owner, publish an approved directory listing, connect patients with the pharmacy, protect the service, investigate misuse, and meet legal, regulatory and audit obligations.

Public directory information

After Super Admin approval, the pharmacy name, logo, town, district, province, patient service areas, opening hours, licence number and validity information, contact channels, and available collection, delivery or courier services may be displayed publicly. Licence evidence, owner-only details and internal review notes are not intentionally published.

Prescription referrals and patient information

When a patient chooses a pharmacy, authorised pharmacy personnel may receive limited patient and prescription information through a protected, time-limited process. The pharmacy must use that information only to respond to the patient’s dispensing request and must independently follow all applicable pharmacy, confidentiality, dispensing, record-retention and medicine-control requirements.

Sharing and service providers

We may share information with authorised HealthCare.LK personnel and contracted hosting, email, security, communications and technical service providers where necessary to operate the service. We may also disclose information where required by law, regulation, court order or an authorised regulator.

Retention and security

Application, verification, listing and audit information is retained for as long as reasonably required for service operation, legal obligations, dispute handling and security. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Pharmacy responsibilities

The pharmacy must keep submitted information accurate, protect access to prescription referrals, restrict access to authorised personnel, promptly report suspected privacy or security incidents, and notify DocPP TeleCare when licence, pharmacist, contact, ownership or service information changes.

Rights and enquiries

The pharmacy owner may request access to or correction of submitted information and may ask for an unpublished listing to be withdrawn, subject to legal and regulatory retention requirements. Privacy enquiries can be sent to telecare-admin@healthcare.lk.

Updates

We may publish a revised version of this policy when the service or applicable requirements change. The version displayed at the time of application is recorded with the application.

Last prepared: August 2026. This operational policy should be reviewed by qualified Sri Lankan legal and pharmacy-regulatory advisers before final production adoption.